We wrote the feature to help people understand how important supervisors are in achieving and sustaining improvement and what they need to do about it.  This is something most organizations just don’t get, and the impact is staggering.

High performing supervisors are leaders that run their departments like business owners.

• They set goals and measure performance
• They take swift and effective action when goals aren’t met
• They facilitate problem-solving teams
• They coach and mentor employees and peers
• They hold people accountable for performance and behavior
• They build high performing teams
• They engage employees through shared decision-making
• They continuously improve productivity, quality, delivery, and safety performance

Unfortunately, most supervisors and leads don’t match this description. In fact, what is more common is to find these critical people firefighting, reacting to the most urgent issue with little control over how they spend their time. We call this the addiction to the heroic recovery.

While we always want people to be willing to go the extra mile, supervisors who spend all of their time on defense aren’t able to move their teams forward and continuously improve performance. At best, they maintain the status quo.

Our leadership feature, Lesson’s from Larry, will help you start the process of developing high performing supervisors. It will take you about 15 minutes to read and you will learn:

• How high performing supervisors will benefit your organization
• The critical skills and behaviors of high performing supervisors
• What the day in the life of a supervisor should look like
• What you need to do in order to develop high performing supervisors

Download a free copy of Lessons from Larry

Please feel free to contact me with any questions you may have.

Steve